Contacting Korg USA

Please note, if you have purchased your product from a dealer outside Of the United States, you must contact the VOX Distributor in that country/region for all support, service or warranty inquiries.

Korg USA Customer Service

(non-technical assistance, general information)

Phone : (631) 390-6800
Hours : Monday-Friday10:00 am - 6:00 pm, EST

Korg USA Customer Service is available for assistance regarding any current promotions, dealer, service or warranty related inquiries as applicable to products sold or purchased in the United States.

Service Centers for Repairs

To contact a Korg authorized service center for repairs please visit www.korgusa.com/dealerlocator

Warranty and repair of KORG products:

All warranty coverage is provided by the Korg distributor of the country that your product was purchased in. Products sold by unofficial or retailers outside your local distributor's territory may not conform to local specifications and will not be covered by your local distributor's warranty. If you are not currently located in the country where your product was purchased and require local repair, please contact the local Korg distributor for servicing information. Please note, if you require warranty coverage you must have your product serviced in the country where it was purchased even if this involves paying freight to and from that country. In this instance, please contact the dealer who originally sold you your KORG product to make the necessary arrangements. For more information regarding the Korg USA warranty, please click on the following link. http://www.korgusa.com/dealers/warranty

Parts Related Inquiries

Please contact our national parts distributor, Parts is Parts (www.korgparts.com , 800-590-0014) or any local Korg USA authorized dealer.

Legacy Software

For installation instructions click here.

Korg USA Product Support

(usage/operational support & product information, non-repair)

Korg offers product support via e-mail for products sold or purchased in the United States.

As our support services will be in accordance with the manufacturer’s operating instructions, please refer to our extensive on-line support materials (Manuals, FAQs, videos,) for immediate information. Please understand that support and resources for older products may be limited.

Please be sure to check the Brand's site for on-line support materials by clicking here, for immediate answers to your questions before contacting Product Support directly.

In an effort to assist as many of our customers as possible, we are unable to provide 'How-To' support (i.e., sound design, personal tone questions, compositional inquiries, etc.) or act as a general training resource. We’re happy to address operational and functional inquiries related to your product and where possible, point you towards the appropriate documentation and resources for further assistance and learning.

To contact Korg USA Product Support, please click here.

Korg USA's Holidays

Korg USA's offcies are closed in observance of the following 2017 holidays:
New Year's Day
Monday
January 2
President's Day
Monday
February 20
Memorial Day
Monday
May 29
Independence Day
Monday/Tuesday
July 3-4
Labor Day
Monday
September 4
Columbus Day
Monday
October 9
Thanksgiving
Thursday/Friday
November 23-24
Christmas
Monday
December 25